This rare opportunity is for a SENIOR CLIENT SERVICES DIRECTOR to join a BRAND-NEW Investment Business & head up a NEW department that is responsible for managing ALL KEY relationships across the group. This is an EXCO -LEVEL role & you will be highly instrumental in developing NEW STRATEGIES around these relationships specifically around the offshore vendor, MANCO & internal business partners.
You have the chance to have complete autonomy & ownership of this department ,building something from the bottom up and defining all procedures, polices & SLA’s moving forward.
A background in Investments, Asset Management, LISP, Fund Management knowledge is NON NEG.
This Senior Client Services Director role is based in Cape Town(Southern Suburbs) and they are paying around the R950K CTC mark( neg).
Operating Internationally, this organisation offers a multitude of investment, wealth management and portfolio solutions to individual, corporate and commercial clients. Join a Certified “Best Employer”.
As the Senior Client Services Director you will be responsible for establishing and overseeing the division that is responsible for the management & maintenance of all relationships with 3 key areas – the Offshore Platform Vendor, MANCO & Partners. You will be the SINGLE Point of contact when things go horribly pear-shaped. This role could also see you being responsible for negotiating annual contract renewals, issue management resolution, “wining & dining”, service management and a whole lot MORE.
SKILLS & EXPERIENCE
• B.Com /B.Sc/B.A degree would be a big plus.
• CFA, CFP or studying towards would be a big advantage.
• Excellent Account Management experience.
• High level Service Delivery experience – SLA’s, Vendor Management, Relationship Management , Stakeholder Management, Client Relations etc
• Background in Service Management, Issue Management , Contract Negotiations etc.
• Strong People Management experience would be a bonus.
• Investment/Asset Management/ LISP type knowledge is not neg.
If you have not had a response to your application within 14 days please consider your application to be unsuccessful.